The MTA is in the midst of important infrastructure improvement projects at Jamaica Station for both the Subway and LIRR properties. Much of the work to tracks and signals are hard to see, but we are also improving wayfinding so customers can more easily navigate the station. As part of Governor Cuomo’s JFK Vision Plan, a comprehensive project is enhancing signage and wayfinding at the Jamaica complex, making it easier for LIRR, subway, bus and Port Authority of New York and New Jersey’s (PANY&NJ) AirTrain customers to navigate the huge hub, especially those unfamiliar with Jamaica station
The project was developed in close coordination with and detailed input from MTA agencies and PANY&NJ. On select days during the design, architect STV and C&D staff shadowed LIRR and PANYNJ customer service ambassadors and made observations on what types of questions customers were asking, as well as what the most significant points of navigational confusion were for unfamiliar passengers. This helped guide and focus the design on corridors that needed the most improvement.
Loduca, along with their subcontractors, is fabricating and delivering all wayfinding signage. Both Loduca and LIRR crews will install the signs.
In addition to select signage installations, crews have been facilitating lighting improvements on the Sutphin Boulevard sidewalk area and within stairways leading up to each LIRR platform, as well as providing other support services.
MTA Construction & Development is managing the project, which is scheduled for completion this summer.